• Returns

    If you wish to return your items to VAMSKO, you can return products to us within 14 days counting from the day you received your order.

    If you return the item(s) within 14 days from receiving them, we will issue a refund via the same payment method you chose while placing the order. 


    We do not accept returns sent to us after the 14 days have passed. If you try to make a return after that we, unfortunately, cannot process your return. 

    Please note that the items returned shall not be used and they need to be in sellable condition. Please pack and protect the products you want to return carefully in the original packaging.


    Customers located in the countries listed below
    We offer FREE returns (for PostNord deliveries)  for customers located in:

    • Estonia

    • Latvia

    • Lithuania

    • Sweden

    • Denmark

    • Germany

    • Austria

    • Belgium

    • The Netherlands

    • Luxembourg

    Your return label will be included in your parcel. If you need another one, don't panic,  you can contact our customer service at info@vamsko.com for a new one.

    OBS! DISCOUNTED PRODUCTS: We charge a return fee of 5 € which covers some of the delivery and handling costs. The return fee will be withdrawn from the refunded amount. 


    Customers located in other EU countries & DHL deliveries

    We are sorry but we are unable to offer free returns for customers located in other EU countries than mentioned above. For the rest of Europe, returns must be made at your own responsibility and cost. 

    Please enter the following address on the return package:

    VAMSKO / Bella Luna Oy

    Heikinpolventie 1

    37150 NOKIA

    FINLAND

    T. +358 50 411 1639

     Terms of return: 

    • The returned product needs to be unused and as good as new. If there are any signs of use, the return will not be accepted.

    When you try the shoes on, be careful that the shoes are clean after. If you have tried on the shoes, please remove any possible hair and animal hair from the shoes. If the returned product has hair or dust on them, the return will not be accepted.

    • The product shall not be damaged. Pack the product carefully for the shipping. Please do not tape the shoebox. We charge a 5 € fee for taped shoeboxes.

    If the return does not fill the terms above or if you return the products after the 14 days have passed, we cannot accept the return. If you return the products against these terms, we will send the products back to you and charge a 20 € fee that will cover the delivery and handling costs.

    We will retain the products return against the return terms for 60 days if we cannot contact the customer.

    With dispute cases, we apply the policies of consumer protection law.

    How to make a return: 

    1. Fill in the return form that was sent with the order and place the form in one of the original shoeboxes you will return back to us. If you do not send the return form with the return parcel, we cannot process the return. 

    2. Register the return at VAMSKO’s homepage by logging in to your account. If you do not have an account or did not have an account when you placed the order, you can register the return through the following link: https://vamsko.com/return
    We will not send a separate confirmation when you have registered the return.  

    3. Protect the shoebox(es) carefully with a durable plastic bag.

    4. Attach the return label on the return parcel and take the parcel to the closest service point. Please keep the receipt you will get from the service point until we have processed your return. The receipt is proof of return.

    5. OBS! If you have chosen an invoice as the payment method it is important that you will pause the invoice by logging in at www.klarna.com or by contacting Klarna’s customer service. 

    6. The return will be processed within 14 days counting from the day we have received the return parcel. 

     7. If the return form or the return label is lost, please contact our customer service at info@vamsko.com to get new ones.

    8. If you have received a faulty product, please contact our customer service as soon as possible at info@vamsko.com to get further instructions. You can return the faulty product back to us without the return fee if you fill in the return label which followed in the order and sent it to us with the return. At first hand, a faulty product will be replaced by a new product. If we cannot provide a new similar product, the order can be canceled with a full refund, including the return fee



    Exchange

    We do not offer an automatic exchange process. You can return products back to us within 14 days counting from the day you received your order. Pack and return the products according to the return instructions and register the return. Thereafter you can place a new order at vamsko.com and pay it according to normal procedures.

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