FAQ

How much does the delivery cost?

The amount of the delivery fee will depend on the delivery option you decide to choose. You will be able to find all the delivery methods available for your country during the checkout process. 

We offer free shipping on orders over 100€.  For orders under 100€, the shipping fee is 9,95€Please note that this does not apply express deliveries. DHL's Express delivery fee is 25 € regardless of the total cost of the order.

For DHL Express deliveries, the shipping fee is 25€. Express delivery is available in the following countries: Sweden, Denmark, Estonia, Latvia, Lithuania, German, Austria, Belgium, Netherlands, Luxembourg.

How fast do you deliver?

The estimated delivery time is 1-6 working days. Please note that there may occur minor delays in deliveries during sales.

How will my products be delivered?

The package will be delivered by Postnord or DHL. 

Postnord will deliver the package to your desired service point, which you can choose while placing an order. You will receive a text message once the package can be picked up.

DHL will deliver the package straight to your desired address. Please fill in the shipping address carefully when placing an order.

Can I track my order?

You will receive a confirmation of delivery with a tracking number for your parcel. 

You can track the parcel by copying the tracking code and pasting it here:

DHL: https://www.dhl.com/en/express/tracking

Postnord: https://www.postnord.se/en

How do I make changes to my order?

If your order is being processed, you can make changes to your order by contacting us at info@vamsko.com. If your order has already been processed, packed or shipped; we unfortunately cannot make any changes to your order.

Please note that you have 14 days return right from the day you received your order. 

We recommend double-checking all the information you fill in while placing the order.

Can I return my order?

You have 14 days return right from the day you received your order. 

A product that will be sent back to us shall be sent in its original packaging, the products shall be unused, in a sellable condition, and packed carefully. You will receive a return form in your order. Please fill it in and place it in the original shoebox. Place the shoebox in a durable plastic bag. 

Unfortunately, we do not offer free returns for international customers so the cost of return is the customer’s responsibility. Whilst your return parcel is in transit, it is your responsibility. We recommend that you return the parcel to us using a tracked or signed for service, to ensure we receive the parcel here safely. Please keep hold of your receipt as proof of postage.

We recommend reading our full terms and conditions here:  https://vamsko.com/terms-and-conditions/

I have returned my order for over a week ago but I have not received my money back yet?

Do not worry, your return is most likely on its way to us or in the return queue. You will receive a confirmation by e-mail once we have processed your return. We process all returns within 14 days counting from the day we receive the return parcel in our warehouse in Finland.

Can I exchange a product?

We do not offer an automatic exchange process. Pack and return the products according to the return instructions. Thereafter you can place a new order at vamsko.com and pay it according to normal procedures.

I have an issue with my Klarna invoice, who can help me?


We recommend that you contact Klarna’s customer service. For further contact information please visit https://www.klarna.com. Our customer service will help you with all invoice related questions if possible. If you return a product you do not need to pay your invoice at Klarna, please pause the invoice by contacting Klarna or by logging in to Klarna’s homepage until we have processed your return.

When will my return be processed?


We process all returns within 14 days counting from the day we receive the return parcel in our warehouse in Finland. You will receive a confirmation by e-mail once we have processed your return. The money will be refunded through the same payment method you chose while placing the order. 

I did not pick up my parcel and it has been sent back to you, what do I do?

Parcels are held at the pick-up point for 14 (nordic countries) or 7 days (other countries). If you do not pick up your parcel within this time, the parcel will be sent back to us and we will charge a 25 € fee for an unpicked parcel which will cover part of the delivery costs. 

I received a faulty product. How can a make a reclamation?


With faulty items and reclamations, please contact us at info@vamsko.com as soon as possible for further advice.  

Where is your store located?


Our only concept store is located in Tampere, You can read more information about our store here: https://vamsko.com/store/

You are welcome to visit us!

Why cannot I reach your customer service by phone?


Our warehouse and customer service are located in Finland. We are happy to help you by email (info@vamsko.com) or by phone. If you want to call us please type in the phone number with the Finnish country code in the following form: +358 (0) 50 411 1639.

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