FAQ

DELIVERY 

How much does the delivery cost?

The amount of the delivery fee will depend on the delivery option you decide to choose. You will be able to find all the delivery methods available for your country during the checkout process. 

We offer free shipping on orders over 100€.  For orders under 100€, the shipping fee is 9,95€. Please note that this does not apply to express deliveries. DHL's Express delivery fee is 25 € regardless of the total cost of the order.

For DHL Express deliveries, the shipping fee is 25€. Express delivery is available in the following countries: Sweden, Denmark, Estonia, Latvia, Lithuania, German, Austria, Belgium, Netherlands, Luxembourg.


How will my products be delivered?

The package will be delivered by Postnord or DHL. 

Postnord will deliver the package to your desired service point, which you can choose while placing an order. You will receive a text message and/or email once the package can be picked up.

DHL will deliver the package straight to your desired address. Please fill in the shipping address carefully when placing an order.


How fast do you deliver?

The estimated delivery time is 1-6 working days. Please note that there may occur minor delays in deliveries during sales or due to other unforeseen circumstances.


Can I track my order?

You will receive a confirmation of delivery with a tracking number for your parcel. 

You can track the parcel by copying the tracking code and pasting it here:

DHL: https://www.dhl.com/en/express/tracking

Postnord: https://www.postnord.se/en


Why I haven't received my order confirmation?

Once you have placed the order successfully, the order confirmation is sent to the email address you have typed on the order information. If you do not receive the order confirmation we always advise you to check your spam file. If the order confirmation isn't there either we kindly advise you to contact our customer service info@vamsko.com for further advice. 


How do I make changes to my order?

If your order is being processed, you can make changes to your order by contacting us at info@vamsko.com. If your order has already been processed, packed, or shipped; we, unfortunately, cannot make any changes to your order.

We recommend double-checking all the information you fill in while placing the order.


I did not pick up my parcel and it has been sent back to you, what do I do?

Parcels are held at the pick-up point for 14 (nordic countries) or 7 days (other countries). If you do not pick up your parcel within this time, the parcel will be sent back to us and we will charge a 25 € fee for an unpicked parcel which will cover part of the delivery costs. 



RETURNS 

Can I return my order?

You have 14 days return right from the day you received your order. 

All returned products must be in their original condition, i.e. they must not be used or damaged in any way. For example, when trying on your newly purchased shoes, it is important that you do this on a surface that will not inflict damage or wear and tear on the product, or leave mark on the sole – preferably on a carpet. 

You will receive a return form in your order. Please fill it in and place it in the original shoebox. Place the shoebox in the original packaging.

Unfortunately, we do not offer free returns for international customers so the cost of the return is the customer’s responsibility. Whilst your return parcel is in transit, it is your responsibility. We recommend that you return the parcel to us using a tracked or signed for service, to ensure we receive the parcel here safely. Please keep hold of your receipt as proof of postage.

We recommend reading our full terms and conditions here:  https://vamsko.com/terms-and-conditions/


When will my return be processed?

We process all returns within 14 days counting from the day we receive the return parcel in our warehouse in Finland. You will receive a confirmation by e-mail once we have processed your return. The money will be refunded through the same payment method you chose while placing the order. 


Can I exchange a product?

If you wish to exchange your product for another size or product, place a new order at vamsko.com for the product you would like in exchange and return your first purchase. For the product you return, the terms are the same as on Returns above.



PAYMENTS

I have an issue with my Klarna invoice, who can help me?

We recommend that you contact Klarna’s customer service. For further contact information please visit https://www.klarna.com. Our customer service will help you with all invoice related questions if possible. If you return a product you do not need to pay your invoice at Klarna, please pause the invoice by contacting Klarna or by logging in to Klarna’s homepage until we have processed your return.



PRODUCTS

How do I take care of my new shoes?

Read about how you take care of your new shoes here



Where can I find information about your sustainability?

You can read more about our sustainability here »

 

COMPLAINTS

I received a faulty product. How can I make a complaint?

With faulty items and reclamations, please contact us at info@vamsko.com as soon as possible for further advice. Please also state your order number along with your claim.



STORE 

Where is your concept store located?

Our only concept store is located in Tampere, Finland. You can read more information about our store here: https://vamsko.com/store/

You are welcome to visit us!

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