FAQ

How much does the delivery cost?

The amount of the delivery fee will depend on the delivery option you decide to choose. You will be able to find all the delivery methods available for your country during the checkout process. 

We offer free shipping on orders over 60€.  For orders under 60€, the shipping fee is 5€. Please note that this does not apply express deliveries. DHL's Express delivery fee is 15 € regardless of the total cost of the order.

For DHL Express deliveries, the shipping fee is 15€. Express delivery is available in the following countries: Sweden, Denmark, Estonia, Latvia, Lithuania, German, Austria, Belgium, Netherlands, Luxembourg.

How fast do you deliver?

The estimated delivery time is 1-6 working days. Please note that there may occur minor delays in deliveries during sales.

How will my products be delivered?

The package will be delivered by Postnord or DHL. 

Postnord will deliver the package to your desired service point, which you can choose while placing an order. You will receive a text message once the package can be picked up.

DHL will deliver the package straight to your desired address. Please fill in the shipping address carefully when placing an order.

Can I track my order?

You will receive a confirmation of delivery with a tracking number for your parcel. 

You can track the parcel by copying the tracking code and pasting it here:

DHL: https://www.dhl.com/en/express/tracking

Postnord: https://www.postnord.se/en

How do I make changes to my order?

If your order is being processed, you can make changes to your order by contacting us at info@vamsko.com. If your order has already been processed, packed or shipped; we unfortunately cannot make any changes to your order.

Please note that you have 14 days return right from the day you received your order. 

We recommend double-checking all the information you fill in while placing the order.

Can I return my order?

You have 14 days return right from the day you received your order. 

Postnord

A product that will be sent back to us shall be sent in its original packaging, the products shall be unused, in a sellable condition, and packed carefully. You will receive a return form in your order. Please fill it in and place it in the original shoebox. Place the shoebox in a durable plastic bag and attach the return label on top of the bag. 

Leave the return parcel to Postnord's service point. Please keep the return receipt you’ll get from the service point until we have processed your return. The receipt is the proof of return in case of any problems with the return delivery. 

DHL

A product that will be sent back to us shall be sent in its original packaging, the products shall be unused, in a sellable condition, and packed carefully.  Please put your order number and contact information inside the return package, so that we know the return is from you.

We unfortunately can not offer free return for DHL deliveries. Returns must be made at your own cost. 

We recommend reading our full terms and conditions here:  https://vamsko.com/terms-and-conditions/

How do I register my return?


Register your return in our webshop by logging in to your account. If you do not have an account or were not logged in while you placed the order the return can be registered through the following link: https://vamsko.com/return

When you log into your account you will see a link ’’Register your return’’ up to the right on the page. Click on that link and you can fill in the return form. You will see a list of products, please choose the returned quantity for each product separately.

Lastly, you can write a return comment and send the registration of return.

How can I get a new return label?


We send the return label and the return note with your parcel. If you need a new return label or the return note please contact us at info@vamsko.com 

I have returned my order for over a week ago but I have not received my money back yet?


Do not worry, your return is most likely on its way to us or in the return queue. You will receive a confirmation by e-mail once we have processed your return. We process all returns within 14 days counting from the day we receive the return parcel in our warehouse in Finland.

Can I exchange a product?

You can return products back to us within 14 days counting from the day you received your order. We do not offer an automatic exchange process. Pack and return the products according to the return instructions and register the return. Thereafter you can place a new order at vamsko.com and pay it according to normal procedures.

I have an issue with my Klarna invoice, who can help me?


We recommend that you contact Klarna’s customer service. For further contact information please visit https://www.klarna.com. Our customer service will help you with all invoice related questions if possible. If you return a product you do not need to pay your invoice at Klarna, please pause the invoice by contacting Klarna or by logging in to Klarna’s homepage until we have processed your return.

When will my return be processed?


We process all returns within 14 days counting from the day we receive the return parcel in our warehouse in Finland. You will receive a confirmation by e-mail once we have processed your return. The money will be refunded through the same payment method you chose while placing the order. 

I did not pick up my parcel and it has been sent back to you, what do I do?

Parcels are held at the pick-up point for 14 (nordic countries) or 7 days (other countries). If you do not pick up your parcel within this time, the parcel will be sent back to us and we will charge a 15 € fee for an unpicked parcel which will cover part of the delivery costs. 

I received a faulty product. How can a make a reclamation?


With faulty items and reclamations, please contact us at info@vamsko.com as soon as possible for further advice.  

Where is your store located?


Our only concept store is located in Tampere, You can read more information about our store here: https://vamsko.com/store/

You are welcome to visit us!

Why cannot I reach your customer service by phone?


Our warehouse and customer service are located in Finland. We are happy to help you by email (info@vamsko.com) or by phone. If you want to call us please type in the phone number with the Finnish country code in the following form: +358 (0) 50 411 1639.

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